Terms of service

Last Updated: February 20, 2025

1. Agreement to Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Reverie Labs Wellness LLC ("Reverie," "we," "us," or "our") governing your access to and use of the website located at reveriewellness.co (the "Site") and any purchases made through the Site.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SITE OR MAKING A PURCHASE. BY ACCESSING OR USING THE SITE, CREATING AN ACCOUNT, OR COMPLETING A PURCHASE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SITE.

These Terms incorporate by reference our:

Privacy Policy, available at https://reveriewellness.co/policies/privacy-policy
Shipping Policy, available at https://reveriewellness.co/policies/shipping-policy
Refund Policy, available at https://reveriewellness.co/policies/refund-policy

To the extent any conflict exists between these Terms and a specific policy page, the specific policy page governs for that subject matter.

These Terms include an arbitration agreement and class action waiver that affect your legal rights. Please review Section 13 carefully.

2. Eligibility

You must be at least 18 years of age to use this Site or make a purchase. By using this Site, you represent and warrant that:

(a) You are at least 18 years of age; (b) You have the legal capacity to enter into a binding contract; (c) You are not barred from using the Site under any applicable law; (d) You will use the Site only for lawful purposes and in accordance with these Terms; (e) All information you provide to us is accurate, current, and complete.

If you are using the Site on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" and "your" will refer to both you individually and the entity.

3. Modifications

We reserve the right to modify these Terms at any time in our sole discretion. When we make changes, we will update the "Last Updated" date at the top of these Terms and post the revised Terms on the Site.

For material changes, we will provide notice via email at least thirty (30) days before the changes take effect.

Your continued use of the Site following the posting of revised Terms constitutes your acceptance of and agreement to the modified Terms. If you do not agree to the modified Terms, you must stop using the Site.

We may also modify, suspend, or discontinue any part of the Site at any time without notice or liability. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Site.

4. User Accounts

ACCOUNT CREATION. You may create an account to access certain features of the Site, including subscription management. When creating an account, you agree to:

(a) Provide accurate, current, and complete registration information; (b) Maintain and promptly update your account information; (c) Maintain the security and confidentiality of your login credentials; (d) Accept responsibility for all activities under your account; (e) Notify us immediately of any unauthorized use of your account.

ACCOUNT SECURITY. You are solely responsible for maintaining the confidentiality of your password and for all activities that occur under your account. We will not be liable for any loss or damage arising from your failure to protect your account credentials.

ACCOUNT TERMINATION. We reserve the right to suspend or terminate your account at any time, with or without cause, with or without notice. You may also terminate your account at any time by contacting us at hello@reveriewellness.co. Upon termination, your right to use the Site will immediately cease, and we may delete your account data in accordance with our Privacy Policy.

5. Orders and Payment

ORDER ACCEPTANCE. All orders placed through the Site are subject to acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

(a) Errors in product or pricing information; (b) Suspected fraudulent or unauthorized activity; (c) Product unavailability; (d) Limitations on quantities; (e) Inaccuracies in order or shipping information.

If we cancel your order after your payment has been processed, we will issue a full refund to the original payment method.

PRICING. All prices are shown in U.S. Dollars (USD) and do not include applicable taxes, shipping, and handling charges unless otherwise stated. We reserve the right to correct any pricing errors, even after an order has been placed. In such cases, we will notify you and give you the option to proceed at the correct price or cancel your order.

PAYMENT. By providing payment information, you represent and warrant that you are authorized to use the payment method and authorize us to charge the total order amount, including taxes and shipping. You agree to pay all charges incurred under your account at the prices in effect when the charges are incurred.

FRAUD PREVENTION. We employ fraud detection measures and reserve the right to cancel orders, suspend accounts, or take other actions if we suspect fraudulent activity. We may share information with law enforcement as necessary.

6. Subscription Terms

SUBSCRIPTION ENROLLMENT. By enrolling in a subscription through the Site, you authorize Reverie Labs Wellness LLC to automatically charge your designated payment method on a recurring basis until you cancel your subscription.

BILLING CYCLE. Subscriptions are billed on a recurring basis according to the billing cycle you select (every 30, 90, or 180 days). Your billing date will be the same day as your initial order in each billing cycle. Renewal times are processed in UTC and may differ from your local time zone.

ENROLLMENT DISCLOSURES. The renewal terms, pricing, billing frequency, and cancellation instructions for your subscription are disclosed at checkout before you complete enrollment.

AUTO-RENEWAL. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD AT THE THEN-CURRENT PRICE UNTIL YOU CANCEL. You authorize us to charge your payment method for each renewal period.

CANCELLATION. You may cancel your subscription at any time by logging into your account portal or by contacting us at hello@reveriewellness.co. To avoid being charged for the next billing period, you must cancel at least 24 hours before your next scheduled renewal date. Cancellations are effective at the end of the current billing period; no partial refunds will be issued for the current period.

PRICE CHANGES. We may change subscription prices at any time. If we increase the price, we will provide at least 30 days' notice before the new price takes effect. Your continued subscription after the price change constitutes acceptance of the new price.

FAILED PAYMENTS. If your payment method fails, we will attempt to process the payment 3 additional times over 9 days. If payment continues to fail, your subscription will be paused and may be cancelled.

SUBSCRIPTION ORDERS. Subscription orders are subject to the same policies as one-time purchases, including our Refund Policy. All sales are final as described in our Refund Policy.

7. Shipping and Delivery

SHIPPING POLICY. All shipping and delivery matters are governed by our Shipping Policy, available at https://reveriewellness.co/policies/shipping-policy, which is incorporated into these Terms by reference.

ADDRESS ACCURACY. You are responsible for providing accurate shipping information. We are not liable for delays, non-delivery, or additional costs resulting from incorrect or incomplete addresses. Orders returned to us due to incorrect addresses may be subject to additional shipping charges.

RISK OF LOSS. All products purchased from the Site are shipped from our fulfillment facility. Title and risk of loss for products pass to you upon delivery of the products to the carrier, except as expressly provided in our Shipping Policy regarding lost or damaged packages. For any claims related to lost, stolen, or damaged packages, the procedures in our Shipping Policy apply.

CARRIER RELATIONSHIP. Shipping carriers are independent third parties, and we are not liable for their acts or omissions. Any claims for lost or damaged packages must be handled in accordance with our Shipping Policy.

8. Refund Policy — All Sales Final

ALL SALES ARE FINAL. Due to the consumable nature of our products, we do not accept returns or issue refunds except in cases of defective, damaged, expired, or incorrect products as described in our Refund Policy, available at https://reveriewellness.co/policies/refund-policy.

By completing a purchase, you acknowledge that you have read and agree to our Refund Policy, including the all-sales-final policy.

CHARGEBACKS. If you initiate a chargeback or payment dispute, we reserve the right to suspend your account, cancel pending orders, and contest the chargeback with documentation of your agreement to these Terms and our policies.

9. Product Disclaimers

FDA DISCLAIMER. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

NOT MEDICAL ADVICE. Information provided on this Site and with our products is for informational purposes only and is not intended as a substitute for advice from your physician or other healthcare professional. You should not use this information for diagnosis or treatment of any health problem.

CONSULT YOUR PHYSICIAN. Before starting any dietary supplement, you should consult with a qualified healthcare provider, especially if you:

(a) Are pregnant, nursing, or planning to become pregnant; (b) Are taking any medications, prescription or over-the-counter; (c) Have any existing medical conditions, including but not limited to PCOS, hormonal conditions, or metabolic conditions; (d) Are under 18 years of age.

INDIVIDUAL RESULTS. Individual results may vary. The testimonials and examples on this Site are not intended as a guarantee that you will achieve the same results.

YOUR RESPONSIBILITY. You assume full responsibility for how you use our products. We recommend following the usage directions on the product label. Do not exceed recommended dosages.

ADVERSE REACTIONS. If you experience any adverse reaction to our products, discontinue use immediately and consult your healthcare provider. Please report any adverse reactions to us at hello@reveriewellness.co.

10. User-Generated Content

USER CONTENT. The Site may allow you to submit reviews, comments, or other content ("User Content"). By submitting User Content, you agree to these terms.

LICENSE GRANT. You grant Reverie Labs Wellness LLC a perpetual, irrevocable, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display, and perform your User Content in any media or format, including for advertising and marketing purposes. This license continues even if you stop using the Site or delete your User Content.

YOUR REPRESENTATIONS. By submitting User Content, you represent and warrant that:

(a) You own or have the necessary rights to the User Content; (b) The User Content does not infringe any third party's intellectual property or other rights; (c) The User Content is accurate and not misleading; (d) The User Content complies with these Terms and all applicable laws.

HEALTH CLAIMS IN REVIEWS. You may not submit reviews that make medical claims, claim that our products diagnose, treat, cure, or prevent any disease, or provide medical advice. We reserve the right to remove any review that contains impermissible health claims.

MODERATION. We reserve the right, but are not obligated, to monitor, edit, or remove any User Content at our sole discretion. We are not responsible for any User Content submitted by you or third parties.

11. Intellectual Property Rights

OWNERSHIP. The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, design, selection, and arrangement) are owned by Reverie Labs Wellness LLC, its licensors, or other providers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

TRADEMARKS. "Reverie" and all related names, logos, product and service names, designs, and slogans are trademarks of Reverie Labs Wellness LLC or its affiliates. You may not use such marks without our prior written permission.

LIMITED LICENSE. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site solely for your personal, non-commercial purposes. This license does not include any right to:

(a) Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content from the Site; (b) Use any data mining, robots, scraping, or similar data gathering or extraction methods; (c) Download any portion of the Site (other than page caching) except as expressly permitted; (d) Use the Site or its contents other than for their intended purpose.

Any use of the Site not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.

12. Prohibited Uses

You agree not to use the Site:

(a) In any way that violates any applicable federal, state, local, or international law or regulation; (b) To transmit any advertising or promotional material without our prior written consent; (c) To impersonate or attempt to impersonate Reverie, a Reverie employee, another user, or any other person or entity; (d) To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which may harm Reverie or users of the Site; (e) To introduce any viruses, trojan horses, worms, logic bombs, or other malicious or technologically harmful material; (f) To attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site; (g) To use any manual or automated means to monitor or copy any content from the Site; (h) To engage in any fraudulent activity, including making purchases with stolen payment information; (i) To resell products purchased from the Site without our express written authorization.

We reserve the right to terminate your access to the Site for any violation of these prohibited uses.

13. Dispute Resolution and Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

13.1 Agreement to Arbitrate

You and Reverie Labs Wellness LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, any products or services purchased through the Site, or the relationship between you and Reverie Labs Wellness LLC (collectively, "Disputes") will be resolved exclusively through binding individual arbitration rather than in court, except that:

(a) Either party may bring an individual action in small claims court if the claim qualifies; (b) Either party may seek preliminary injunctive relief in court pending arbitration for intellectual property infringement or other urgent matters.

This agreement to arbitrate is governed by the Federal Arbitration Act ("FAA") and evidences a transaction involving commerce.

13.2 Arbitration Rules and Procedure

Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules as in effect at the time of filing, available at https://www.adr.org/consumer, as modified by this agreement. The arbitration will be conducted by a single arbitrator selected in accordance with the Consumer Arbitration Rules.

The arbitration will be held in Wilmington, Delaware, unless you and we agree to another location or to conduct the arbitration by telephone, video conference, or based on written submissions.

The arbitrator shall have exclusive authority to resolve all Disputes, including any claim that all or any part of this arbitration agreement is void or voidable. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity.

13.3 Arbitration Fees

Payment of arbitration fees will be governed by the AAA Consumer Arbitration Rules. Reverie Labs Wellness LLC will pay all arbitration filing fees and arbitrator fees that exceed $200 for any non-frivolous claim. If the arbitrator finds that either the substance of your claim or the relief sought is frivolous or brought for an improper purpose, then the payment of all fees will be governed by the AAA Consumer Arbitration Rules.

13.4 Informal Dispute Resolution

Before initiating arbitration, you agree to first contact us at hello@reveriewellness.co and attempt to resolve the Dispute informally for at least sixty (60) days. Your notice must include your name, contact information, a description of the Dispute, and the relief sought. We will attempt to resolve the Dispute through good-faith negotiation.

13.5 Class Action and Jury Trial Waiver

YOU AND REVERIE LABS WELLNESS LLC EACH WAIVE THE RIGHT TO A JURY TRIAL.

YOU AND REVERIE LABS WELLNESS LLC EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

If this class action waiver is found to be unenforceable as to a particular claim, then that claim (and only that claim) must be severed from the arbitration and brought in the state or federal courts located in Wilmington, Delaware.

13.6 Mass Arbitration Procedures

If 25 or more similar claims are asserted against Reverie Labs Wellness LLC by the same or coordinated counsel, you agree that these constitute "Mass Arbitration." In Mass Arbitration:

(a) BELLWETHER PROCESS. The parties will first select 10 claims at random to proceed to arbitration as bellwethers. The remaining claims will be stayed pending resolution of the bellwethers.

(b) MEDIATION. Following resolution of the bellwethers, the parties will engage in a 60-day global mediation before any additional claims may proceed.

13.7 Opt-Out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to:

Reverie Labs Wellness LLC 2S Biscayne Blvd, Ste 3200 Miami, Florida

Email: hello@reveriewellness.co

Your notice must include your name, address, email address, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, you may still use the Site, but all Disputes will be resolved in court as set forth below.

13.8 Time Limit to Bring Claims

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SITE MUST BE FILED WITHIN TWELVE (12) MONTHS AFTER THE CLAIM AROSE, OR THE CLAIM IS PERMANENTLY BARRED. This limitation applies regardless of whether arbitration is sought or litigation is filed.

13.9 Governing Law

These Terms and any Disputes will be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. The FAA governs the interpretation and enforcement of this arbitration agreement.

13.10 Forum for Non-Arbitrable Disputes

For any Dispute not subject to arbitration, you and Reverie Labs Wellness LLC agree to submit to the exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware. You waive any objection to jurisdiction and venue in such courts.

14. Disclaimer of Warranties

THE SITE AND ALL PRODUCTS, CONTENT, AND SERVICES PROVIDED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, REVERIE LABS WELLNESS LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

(a) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; (b) WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (c) WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT ON THE SITE; (d) WARRANTIES THAT DEFECTS WILL BE CORRECTED; (e) WARRANTIES THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

YOUR USE OF THE SITE AND ANY PRODUCTS OR SERVICES OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REVERIE LABS WELLNESS LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR:

(a) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; (b) ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES; (c) DAMAGES ARISING FROM YOUR USE OR INABILITY TO USE THE SITE; (d) DAMAGES ARISING FROM ANY PRODUCTS OR SERVICES OBTAINED THROUGH THE SITE; (e) DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA; (f) DAMAGES ARISING FROM STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE;

REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SITE OR THESE TERMS EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS (USD $100) OR (B) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

16. Indemnification

You agree to defend, indemnify, and hold harmless Reverie Labs Wellness LLC, its affiliates, and their respective officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

(a) Your use of the Site or any products or services obtained through the Site; (b) Your violation of these Terms; (c) Your violation of any rights of another party, including any intellectual property rights; (d) Your violation of any applicable laws, rules, or regulations; (e) Any content you submit to or through the Site; (f) Any claim that your content caused damage to a third party.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such event, you agree to cooperate with our defense of such claim.

17. Third-Party Services and Links

THIRD-PARTY SERVICES. The Site may use or integrate with third-party services, including but not limited to payment processors, shipping carriers, analytics providers, and marketing platforms. Your use of such services may be subject to the third party's terms and privacy policies. We are not responsible for the practices of any third-party service providers.

THIRD-PARTY LINKS. The Site may contain links to third-party websites or resources. These links are provided for your convenience only. We do not control, endorse, or assume any responsibility for the content, privacy policies, or practices of any third-party websites. Your access to and use of third-party websites is at your own risk.

18. Electronic Communications

CONSENT TO ELECTRONIC COMMUNICATIONS. By using the Site or providing us with your email address, you consent to receive electronic communications from us, including but not limited to order confirmations, shipping notifications, account updates, and legal notices. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

NOTICES TO US. Except as otherwise provided in these Terms, all legal notices to us must be sent to:

Reverie Labs Wellness LLC 2S Biscayne Blvd, Ste 3200 Miami, Florida Email: hello@reveriewellness.co

Notices are effective upon receipt.

19. General Provisions

ENTIRE AGREEMENT. These Terms, together with the Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and Reverie Labs Wellness LLC regarding the Site and supersede all prior agreements and understandings.

SEVERABILITY. If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. If modification is not possible, the provision shall be severed, and the remaining provisions shall continue in full force and effect.

NO WAIVER. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Reverie Labs Wellness LLC.

ASSIGNMENT. You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without restriction. These Terms are binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

FORCE MAJEURE. We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

HEADINGS. The section headings in these Terms are for convenience only and have no legal or contractual effect.

20. Contact Us

If you have any questions about these Terms, please contact us:

Reverie Reverie Labs Wellness LLC 2S Biscayne Blvd, Ste 3200 Miami, Florida

Customer Support: hello@reveriewellness.co

For legal notices and formal correspondence, please direct communications to the address above with "ATTN: Legal Department" in the subject line or on the envelope.